IT Labor Categories

Contract Number: GS-35F-0132W
Contract Period: 12/4/09 – 12/3/14

Program Manager
Minimum General Experience:  6 years of experience.  Directs the performance of a variety of related projects, which may be organized by technology, program, or client.  Oversees the technology development and/or application, marketing, and resource allocation.
Functional Responsibility:  Responsible for the effective management of funds and personnel, and is accountable for the quality and timely delivery of all contractual items.  Operates within client guidance, contractual limitations, and company business and policy directives.  Serves as focal point of contact with client regarding program activities.  Ensures that all required resources are available for program implementation.  Manages program  consisting of multiple projects including project identification, design, development, and delivery. 
Educational Requirements:  Bachelor's degree or equivalent and 10 years of general experience.  6 years of general experience is equivalent to a bachelor's degree.  With a master's degree, 8 years of general experience is acceptable.  With a PhD, 6 years of general experience is required.

Creative Director
Minimum General Experience:  8 years of experience.  Requires specialized training and experience in development of organizational and product branding and design products for a broad range of media.  Strong communications skills for client interactions and management of design team. Solid working knowledge of the latest software, production tools, and technologies to create designs, including: logos and identity, website design, marketing materials, multimedia presentations, trade show exhibits, conference materials, posters and various print media.
Functional Responsibility: Conceptualizes creative solutions that achieve client objectives. Creates specific branding and publicity materials from general requirements.  Employs state of the art software tools to produce materials.  Manages and supervises design and graphics projects and graphics personnel.
Educational Requirements: Requires a bachelor’s degree in art, creative design, advertising, mass communications, or public relations and at least 8 years of experience. Equivalent experience of 6 years can be substituted for the BA.

Systems Analyst
Minimum General Experience:  1 year of experience.  Under general supervision, performs systems analysis of computer and communications/network systems. Performs systems installation of computer operating systems, network, and applications software, and computer/network hardware.  Has ability to adapt to new situations and environments.
Functional Responsibility:  Performs systems analysis of computer and networking systems.  Provides overall integration of all systems peripherals so that they operate correctly within a predefined environment.  Develops technical documentation detailing the installation procedures.
Educational Requirements:  Bachelor’s degree or equivalent and 5 years of general experience. 6 years of general experience is considered equivalent to a bachelor’s degree. With a master’s degree, 3 years of general experience is acceptable. With a PhD, 1 year of general experience is acceptable.

Systems Engineer
Minimum General Experience:  1 year of experience.  Defines and executes systems engineering activities within a project. Activities may consist of systems planning, information security planning, performance management, capacity planning, testing and validation, risk assessment, benchmarking, information engineering, and development and staffing of a systems engineering or security management plan.
Functional Responsibility: Integrates electronic processes and methodologies to resolve system problems.
Educational Requirements:  Bachelor’s degree or equivalent and 5 years of general experience. 6 years of general experience is considered equivalent to a bachelor’s degree. With a master’s degree, 3 years of general experience is acceptable. With a PhD, 1 year of general experience is acceptable.

Program Analyst I
Minimum General Experience:  3 years of experience.  Analyzes user requirements, procedures, and problems to automate manual processing or to improve existing computer systems.  Performs routine assignments that normally require conferring with end users to analyze current methods and operating procedures, identify problems, and document specific input and output requirements, such as forms of data input, how data is to be manipulated and summarized, and how reports are to be formatted. 
Functional Responsibility: Writes detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.  Works with users to implement new and revised systems. Performs post-implementation analyses.
Educational Requirements:  High school diploma and 5 years of experience or BS/BA in an associated technical discipline and 3 years of experience.

Program Analyst II
Minimum General Experience:  5 years of experience.  Performs all systems analysis functions.  Reviews computer system capabilities, work flow, and scheduling limitations to determine effectiveness of processing systems and develops new systems to improve production or work flow as required. 
Functional Responsibility: Prepares work flow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel working within the system.  Plans and prepares technical reports and instructional manuals and assists in the documentation of program development. 
Educational Requirements: BS/BA in an associated technical discipline and 5 years of experience.

Data Warehouse Specialist I
Minimum General Experience:  1 year of experience.  Performs as a data warehouse developer on large-scale database management systems. Requires knowledge of computer equipment, and ability to develop complex software to satisfy design objectives.
Functional Responsibility: Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, analyzes proposed system modifications, upgrades and new COTS.
Educational Requirements:  Bachelor’s degree or equivalent and 5 years of general experience. 6 years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 3 years of general experience is acceptable. With a PhD, 1 year of general experience is acceptable.

Data Warehouse Specialist II
Minimum General Experience:  3 years of experience.  Performs as a data warehouse developer on large-scale database management systems. Requires knowledge of computer equipment, and ability to develop complex software to satisfy design objectives. Possesses ability to assume increasing responsibilities in information system design and management including Spatial data modeling, GIS data management and GIS workflow modeling.
Functional Responsibility:  Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, analyzes proposed system modifications, upgrades and new COTS.
Educational Requirements:  Bachelor’s degree or equivalent and 7 years of general experience. 6 years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 5 years of general experience is required. With a PhD, 3 years of general experience is required.

Data Warehouse Specialist III
Minimum General Experience:  5 years of experience.  Performs as a data warehouse developer on large-scale database management systems, knowledge of computer equipment and ability to develop complex software to satisfy design objectives. Possesses ability to assume increasing responsibilities in enterprise data warehouse project information system design and management including spatial data modeling, enterprise GIS data management, enterprise GIS design, and enterprise spatial data integration.
Functional Responsibility: Applies an enterprise-wide set of data warehouse disciplines for the planning, analysis, data refinement, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise.  Develops analytical and computational techniques and methodology for problem solutions.  Performs enterprise-wide strategic systems planning and business information planning.
Educational Requirements:  Bachelor’s degree or equivalent and 9 years of general experience. 6 years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 7 years of general experience is acceptable. With a PhD, 5 years of general experience is acceptable.

Enterprise Resource Consultant I
Minimum General Experience:  0 years of experience.  Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products by applying product knowledge, industry experience, and project methodology.
Functional Responsibility:  Provides knowledge of specific software product modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill.  Develops or executes basic functional and technical specifications and testing for system configuration, mapping, and reporting.
Educational Requirements:  Bachelor’s degree or equivalent and 1 year of general business experience. 6 years of general experience is equivalent to a bachelor’s Degree. With a master’s degree, no experience is acceptable.

Enterprise Resource Consultant II
Minimum General Experience:  0 years of experience.  Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products using broad industry experience including industry best practices, and extensive product knowledge. Adapts project methodology as needed.
Functional Responsibility:  Provides knowledge of an entire functional area or other area of expertise with hands-on experience in multiple modules and has the ability to transfer knowledge and skill.  Applies industry best practices and product knowledge in developing tools to lead requirements gathering sessions for individual modules and makes specific business process recommendations.  Develops or executes functional and technical specifications and testing for advanced system configuration, interfaces, installations, and modifications.
Educational Requirements:  Bachelor’s degree or equivalent and 2 years of general business experience. 6 years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 1 year of general experience is acceptable. With a PhD, no experience is acceptable.

Enterprise Resource Consultant III
Minimum General Experience:  0 years of experience.  Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products using broad industry experience, including industry best practices and extensive product knowledge. Leads parts of the project and creates project methodology as needed.
Functional Responsibility:  Provides knowledge of multiple functional areas or other areas of expertise with hands-on experience in multiple modules or vendors and has the ability to transfer knowledge and skill.  Accomplished at several professional level roles and knowledgeable about applying technology to business operations in multiple industries.  Develops or executes functional and technical specifications and testing for complex interfaces, module integration, system extensions, and reporting systems.
Educational Requirements:  Bachelor’s degree or equivalent and 3 years of ERP implementation experience or 4 years of general business experience. Six years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 2 years of general business experience is acceptable. With a PhD, no experience is acceptable.

Graphics Specialist
Minimum General Experience:  2 years of experience.  Solid working knowledge of the latest software, production tools, and technologies to create designs including logos and identity, website design, marketing materials, multimedia presentations, trade show exhibits, conference materials, posters and various print media.
Functional Responsibility:  Implements creative solutions that achieve client objectives.  Creates specific branding and publicity materials from general requirements.  Employs state of the art software tools to produce materials. 
Educational Requirements:  Requires a bachelor’s degree in art, creative design, advertising, mass communications, computer graphics, or public relations and at least 2 years of experience. Equivalent experience of 6 years can be substituted for the BA.

Internet/Intranet Specialist I
Minimum General Experience:  0 years of experience.  Performs system analysis and designs techniques for Internet or Intranet development.
Functional Responsibility:  Analyzes and develops Internet/Intranet application software processing wide range of capabilities, including numerous engineering, business, and network traffic management functions.
Educational Requirements:  Bachelor’s degree or equivalent and 1 year of general experience. 6 years of general experience is considered equivalent to a bachelor’s degree. With a master’s degree, no experience is acceptable.

Internet/Intranet Specialist II
Minimum General Experience:  0 years of experience.  Performs system analysis and design techniques for Internet or Intranet development and distribution to remote sites using various technologies.
Functional Responsibility:  Develops and applies organization-wide information models for use in designing and building integrated, shared software, and database management systems.  Constructs sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and open system architecture objectives.
Educational Requirements:  Bachelor’s degree or equivalent and 3 years of general experience. 6 years of general experience is considered equivalent to a bachelor’s degree. With a master’s degree, 1 year of general experience is acceptable. With a PhD, no experience is acceptable.

Internet/Intranet Specialist III
Minimum General Experience:  1 year of experience.  Performs an enterprise-wide set of disciplines for planning, analysis, design, and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develops analytical and computational techniques and methodology for problem solutions.
Functional Responsibility:  Establishes system information requirements, using analysis of the information exchange technologies, in the development of enterprise-wide or large-scale information systems.  Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.  Ensures these systems are compatible and in compliance with the standards for open systems architectures.
Educational Requirements:  Bachelor’s degree or equivalent and 5 years of general experience. 6 years of general experience is equivalent to a bachelor’s degree. With a master’s degree, 3 years of general experience is acceptable. With a PhD, 1 year of general experience is acceptable.

Technical Illustrator I
Minimum General Experience:  3 years of experience.  Creates illustrations for use by various media to explain or adorn printed or spoken word. Studies layouts, sketches of proposed illustrations, and related materials to become familiar with assignment. Determines style, technique, and medium best suited to produce desired effects and conform with reproduction requirements, or receives specific instructions regarding these variables. Formulates concept and renders illustration and detail from models, sketches, memory, and imagination. Discusses illustration at various stages of completion and makes changes as necessary.
Functional Responsibility:  May select type, draw lettering, lay out material, or perform related duties. May be identified according to specific style, technique, medium, subject material or combination of variables. May draw or paint graphic material and lettering to be used for title, background, screen advertising, commercial logo, and other visual layouts.
Educational Requirements:  High school diploma and 5 years of experience or BS/BA in an associated technical discipline and 3 years of experience.

Technical Illustrator II
Minimum General Experience:  5 years of experience.  Creates illustrations for use by various media to explain or adorn printed or spoken word: Studies layouts, sketches of proposed illustrations, and related materials to become familiar with assignment. Determines style, technique, and medium best suited to produce desired effects and conform with reproduction requirements, or receives specific instructions regarding these variables. Formulates concept and renders illustration and detail from models, sketches, memory, and imagination. Discusses illustration at various stages of completion and makes changes as necessary.
Functional Responsibility:  May select type, draw lettering, lay out material, or perform related duties. May be identified according to specific style, technique, medium, subject material or combination of variables. May draw or paint graphic material and lettering to be used for title, background, screen advertising, commercial logo, and other visual layouts.
Educational Requirements:  High school diploma and 7 years of experience or BS/BA in an associated technical discipline and 5 years of experience.

Technical Analyst I
Minimum General Experience:  3 years of experience.  Accountable for ensuring continuity of computer services for computer users by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems.
Functional Responsibility:  Provides coordination necessary to ensure continuity of computer services.  Captures, monitors, and analyzes computer usage data and recommends and implements policies to provide maximum resource utilization.  Contributes to enhanced user productivity through the implementation of new software technology where applicable and implement policies to more effectively utilize resources.
Educational Requirements:  High school diploma and 5 years of experience or BS/BA in an associated technical discipline and 3 years of experience.

Technical Analyst II
Minimum General Experience:  5 years of experience.  Accountable for ensuring continuity of computer services for computer users by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems.
Functional Responsibility:  Provides coordination necessary to ensure continuity of computer services.  Captures, monitors, and analyzes computer usage data and recommends and implements policies to provide maximum resource utilization.  Contributes to enhanced user productivity through the implementation of new software technology where applicable and implement policies to more effectively utilize resources.
Educational Requirements:  BS/BA in an associated technical discipline and 5 years of experience.

Technical Analyst III
Minimum General Experience:  7 years of experience.  Accountable for ensuring continuity of computer services for computer users by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems.
Functional Responsibility:  Provides leadership and coordination necessary to ensure continuity of computer services.  Captures, monitors, and analyzes computer usage data and recommends and implements policies to provide maximum resource utilization.  Contributes to enhanced user productivity through the implementation of new software technology where applicable and implement policies to more effectively utilize resources.
Educational Requirements:  BS/BA in an associated technical discipline and 7 years of experience.

Technical Writer
Minimum General Experience:  0 years of experience.  Assists in collecting and organizing information required for preparation of user's manuals, training materials, installation guides, and other reports and deliverables.
Functional Responsibility:  Edits system specifications, user's manuals, special reports, or any other customer deliverables and documents or information security related documents.
Educational Requirements:  Bachelor's degree or equivalent. Six years of general experience is equivalent to a bachelor's degree. 

Administrative Assistant
Minimum General Experience:  0 years of experience.  Specializes in administrative functions.  Requires thorough knowledge of company policies and procedures.
Functional Responsibility:  Provides administrative type support to technical and management level personnel.  This includes documentation planning and support and project administration.
Educational Requirements:  High school diploma or GED or other equivalent degree program.